2 x Permanent Posts
2 x Fixed Term Posts until 31 March 2023
All vacancies within Harrogate Borough Council are open to Job Share
Looking for a new start? Come and work at Harrogate Borough Council.
Our values guide everything we do, and everything we do has an impact on the people who live here.
This is a fantastic opportunity for you to become an ambassador for the Council and the District where the best interests of our customers are always at the forefront of our service delivery.
We are open 8.30am to 5.00pm Monday to Thursday and 4.30pm on Fridays. Hybrid working is available once fully trained, our Customer Service Centre is based in Harrogate.
You will provide an excellent customer service to those wishing to access all Council information and services. Handling high volumes of customer enquiries by telephone, in person, or through the Internet, in a professional and courteous manner. You will use your initiative, be trained on the Customer Relationship Management (CRM) system and associated technology and systems to resolve queries, complaints, raise service requests and record progress. You will always be the first point of contact representing the Council and will need to be able to think on your feet and possess a positive and calm attitude to dealing with potentially difficult situations under pressure.
You will be an effective Team member with a resilient and customer focused approach. You’ll have experience of delivering customer services in a similar demanding environment and have ICT skills, including MS Office and e-mail. Good general knowledge of the Harrogate District and familiarity with Council services would be a benefit.
Closing Date: 31 July 2022
Testing: To be confirmed
Interview: To be confirmed
To apply, please visit www.harrogate.gov.uk/jobs. Please call 01423 500600 and ask for the HR Support Team if you need further assistance.
Harrogate Borough Council requires all applicants to complete the council’s application form and attach their suitability statement and CV.
Harrogate Borough Council reserves the right to close vacancies before the closing date if a high volume of applications are received.
INFORMATION FOR CANDIDATES
LOCAL GOVERNMENT REORGANISATION INFORMATION